Can you return the product?
Only size exchange will be honored for the products on SALE. No returns.
No returns on masks for hygiene reasons.
Of course! We have a ‘no questions asked’ return policy. If you are dissatisfied with the product, please contact us to get it right for you, or you can choose to return it and order another product of your choice. Kindly ensure that the garment has original tags and is unused, unwashed and undamaged. Use The August Co. packaging to safeguard garments from damage during shipment.
Please note that no returns/exchanges will be honoured in case of customization. However, we can offer alterations.
What is the return period?
The return process should be triggered within 7 days of receiving the product. Our team will get in touch with you to set up a time for pick-up. The pick-up time should be allocated within 7 days of logging the return for the request to be processed.
What is the return process?
Please follow these steps:
- Log into The August Co. account
- Go to ‘Orders’
- Select the order that you want to return
Your job is done! In case you have purchased the product without registering on our website, please contact us at [email protected] to process your returns.
Please ensure that the garment has original tags and is unused, unwashed and undamaged. Use The August Co. packaging to ensure that garments are not damaged during shipment. Our team will now get in touch with you to set up a pickup time. Refund will be done within 10 business days of the product pick-up, provided the product is not used, washed or damaged.
How will you get your money?
The full amount will be sent back into your initial payment mode (credit card, bank account etc).
When will you get your money?
The money will be reflected in your initial payment mode account within 10 days after we approve the return process.
Can you cancel your return?
Please write to us at [email protected] and we’ll cancel your return request.